Community Cloud Quicklstart Package
Increase your customers, partners and employees engagement and collaboration through
customized and branded communities portals.
Completion Time
2 Weeks
Price
$6,900
Team
1 Consultant
1 Salesforce Devloper
1 Project Manager
1 QA Specialist
Description
Customer Communities is focused on customer support, and provides an engaging self-service
online portal for your customers, partners, and employees. Members can log in to find answers,
resolve issues, and share experiences.
Key Benifits
- Increase customer engagement.
- Increase customer loyalty.
- Increase customer case deflection.
- Share technical knowledge with your customers.
- Boost agent productivity.
- Improved support team manageability.
What's Included
Assesment:
- Comprehensive solution design.
- Roll-out plan.
Configuration:
- Set Up Custom Community URL.
- Set up Landing Tab or Page with company branding.
- Set up User profiles.
- Configure Security for Data Visibility.
- Profile, Object & Field Level Security.
- Setup Communities portal
- Set up Community pages for Standard and Custom objects.
- Set up self help Knowledge area.
- Configure chatter for customers and partners.
- Lead or Case Assignment Rules
Training Sessions
- One complimentary 90min remote training session.